HungryPanda

Candidates must be fluent in Mandarin

Job Highlights

• Competitive Compensation: $80,000 – $100,000 per year（ include uncapped performance-related bonus for top performers）
• Role Basics: Permanent full-time position, on-site based in Melbourne, Australia
• Core Matching Tags: Fluent Mandarin Chinese is essential for this role; Preferably with a car and a valid driving licence
• Work Eligibility: We only accept applications from candidates with a valid right to work in Australia. Visa sponsorship is temporarily unavailable for this role.
• High-Growth Track: As the world's largest overseas Chinese and Asian food delivery platform, HungryPanda was founded in the UK in 2017, and stands as the absolute leader in the overseas Chinese food delivery sector.
• Premium Benefits Package: Super | Meal allowance | Platform bonus allowance | transport allowance | Exclusive employee discount across all HungryPanda platforms
• Clear Career Progression: Senior-level ownership of the Melbourne business team, with a direct path to team leadership as the business scales
• Learning & Development：We offer a robust training system via Panda Academy, with specialized and advanced courses across all business lines to help you build job skills and grow professionally. You will also receive one-on-one coaching and guidance from your line manager.
• Great Workplace Culture：Enjoy a flat organizational structure for efficient communication and collaboration. Our team is composed of high-educated talents, including PhD graduates from top global universities. We provide two annual promotion cycles and regular team-building activities to enrich your work experience.

Responsibilities

• Conduct market research and analysis of competitors based on the market environment, and constantly explore Chinese and Asian restaurants with order potential.
• Independently conduct business negotiations and reach cooperation with merchants, be responsible for information collection, product training, and platform background operation.
• Regular merchant visits, apply for and timely layout/replace merchant materials for merchants.
• Understand the real problems of merchants, and propose solutions and suggestions according to the different needs of merchants.
• Actively solve the problems and emergencies encountered by merchants in their daily operations.
• According to the needs of merchants and data indicators, through collaboration with colleagues in the marketing department, delivery department, and other departments, promote the increase of merchant transaction volume and order numbers
• Manage and maintain a healthy and stable strategic partnership between merchants and the platform, optimize merchant experience, and achieve win-win cooperation between both partiesOther duties and responsibilities as required by management.

Qualifications

• Customer service focused: committed to providing exceptional customer service across all channels – written, phone, and face to face.
• Communication: the ability to communicate clearly and concisely, varying communication styles depending upon the audience.
• Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.
• Commerciality: the ability to apply knowledge in a practical, commercial manner
• Required to have at least 1 year of related experience.