About HungryPanda

Headquartered in London, the UK, HungryPanda is a specialist food delivery platform to providing authentic Chinese food and groceries to Chinese compatriots and students abroad since its establishment in 2017.

Our Value

HungryPanda’s vision is to become the global market-leading platform that enables overseas Chinese business in the food industry and connects Chinese food to all consumers who enjoy it.

Our Mission

Connecting merchants to consumers via our state-of-the-art online platform and industry-leading delivery service. Consolidating the end-to-end value chain of the overseas Chinese food industry to leverage efficiency and scale. Creating business opportunities via our far-reaching business network and digital solution

Our People

Above all we are food lovers, curious to explore new opportunities, as passionate about creating value for every stakeholder in our ecosystem as we are about delivering our customers quality authentic oriental food. We are a young company, innovative and enthusiastic, creative and professional, supporting our team members to work efficiently rather than long hours. We value everyone’s opinion and encourage open-mindedness and sharing within the team. We work hard, play hard, and – of course – keep our workforce fed and happy!

Delivery Operations Specialist

Job Responsibilities:

Main Objective
Support the daily operations of the delivery team, optimize delivery processes, improve delivery efficiency, and ensure customer satisfaction.

Key Responsibilities:

Team Support:

• Assist in the recruitment, training, and software guidance of delivery personnel to ensure efficient team operations.
• Monitor the delivery process, assist in resolving issues faced by drivers, and ensure the successful completion of delivery tasks.
• Ensure sufficient regional delivery capacity, assist in responding to emergencies, and maintain the stability of delivery services.

Communication & Coordination:

• Maintain effective communication with drivers, promptly convey company policies, delivery requirements, and incentive schemes.
• Collaborate with the Marketing and Business Development departments to support the execution of strategies aimed at increasing customer satisfaction.

Emergency Handling Support:

• Assist in handling emergencies to ensure timely resolution of issues.

Data Analysis & Optimization:

• Use backend system data analysis to assist in optimizing delivery strategies and improving team efficiency.
• Track key metrics such as delivery efficiency, delivery costs, fulfillment rate, and rider material coverage, and propose improvement suggestions.
   

Qualifications:

Communication & Coordination Skills:

• Possess good communication and coordination skills, able to effectively communicate with drivers, internal teams, and external partners

Adaptability:

• Have strong adaptability, able to quickly respond to emergencies and assist in problem-solving.

Language Proficiency:

• Fluent in both Chinese and English, able to communicate effectively in both written and spoken forms.

Stress Tolerance:

• Able to withstand work pressure, possess a high sense of responsibility and professionalism.

Commuting Requirements:

• Able to commute to LA office (Monterey Park).

Job Type: Full-time

Pay: $45,000.00 - $58,000.00 per year