About HungryPanda

Founded in 2017, HungryPanda is currently the largest overseas Asian food delivery platform. Starting in Nottingham, U.K., HungryPanda has expanded to more than 80 cities in 10 countries: the U.K., France, Italy, the U.S., Canada, Australia, New Zealand, Japan, South Korea and Singapore. Currently, HungryPanda works with over 80,000 riders, 100,000 merchants and serves over 6 million users worldwide.

配送运营专员 (Delivery Operations Specialist)

主要目标：

支持配送团队的日常运营，优化配送流程，提升配送效率，确保客户满意度。

具体职责：

【团队支持】

• 协助配送员的招募、培训及软件使用指导，确保团队高效运作；
• 监控配送过程，协助处理司机遇到的问题，确保配送任务顺利完成；
• 确保地区运力充足，协助应对突发情况，保障配送服务的稳定性。

【沟通与协调】

• 与司机保持有效沟通，及时传达公司政策、配送要求及激励方案；
• 与市场部、业务发展部等部门协作，支持提升客户满意度的策略执行。

【应急处理支持】

• 协助处理突发紧急情况，确保问题得到及时解决。

【数据分析与优化】

• 通过系统后台数据分析，协助优化配送策略，提升团队工作效率；
• 跟踪配送效率、配送成本、履约率、骑手物料覆盖率等关键指标，并提出改进建议。

任职要求：

• 【沟通与协调能力】具备良好的沟通协调能力，能够与司机、内部团队及外部合作伙伴有效沟通。
• 【应变能力】具备较强的应变能力，能够快速应对突发情况并协助解决问题。
• 【语言能力】中英文流利，能够熟练使用中英文进行书面和口头沟通。
• 【抗压能力】能够承受工作压力，具备高度的责任感和敬业精神。
• 【通勤要求】能够接受在纽约三个办公地点（布鲁克林、曼哈顿、皇后）轮流通勤的工作安排。

Main Objective:

Support the daily operations of the delivery team, optimize delivery processes, improve delivery efficiency, and ensure customer satisfaction.

Key Responsibilities:

Team Support

• Assist in the recruitment, training, and software guidance of delivery personnel to ensure efficient team operations.
• Monitor the delivery process, assist in resolving issues faced by drivers, and ensure the successful completion of delivery tasks.
• Ensure sufficient regional delivery capacity, assist in responding to emergencies, and maintain the stability of delivery services.

Communication & Coordination

• Maintain effective communication with drivers, promptly convey company policies, delivery requirements, and incentive schemes.
• Collaborate with the Marketing and Business Development departments to support the execution of strategies aimed at increasing customer satisfaction.

Emergency Handling Support

• Assist in handling emergencies to ensure timely resolution of issues.

Data Analysis & Optimization

• Use backend system data analysis to assist in optimizing delivery strategies and improving team efficiency.
• Track key metrics such as delivery efficiency, delivery costs, fulfillment rate, and rider material coverage, and propose improvement suggestions.

Qualifications:

• Communication & Coordination Skills. Possess good communication and coordination skills, able to effectively communicate with drivers, internal teams, and external partners.
• Adaptability. Have strong adaptability, able to quickly respond to emergencies and assist in problem-solving.
• Language Proficiency. Fluent in both Chinese and English, able to communicate effectively in both written and spoken forms.
• Stress Tolerance. Able to withstand work pressure, possess a high sense of responsibility and professionalism.
• Commuting Requirements. Able to commute to NY office (Brooklyn, Manhattan, Queens) on a rotating basis.